I converted a research planning workshop from an in-person meeting to a remote workshop last week. Once I’d used it for a project I was working on, I felt it worked well so I thought others might find it useful too.If you’d like to give it a try, you can follow this link to create your...
Businesses should be more human-centred
We see right through other people who are just out for themselves. We do the same when we come into contact with a business.
Whenever a potential customer interacts with your company, they are making a judgement about their experience. If they don’t feel respected as individuals, and if the exchange feels too one-way, they will seek an alternative provider. One who caters to their needs more carefully.
For 20 years, I’ve been helping top-tier companies deliver impactful user experiences by being more human-centred. What does this mean?