Blog

Free Research Planning Template

I converted a research planning workshop from an in-person meeting to a remote workshop last week. Once I’d used it for a project I was working on, I felt it worked well so I thought others might find it useful too.If you’d like to give it a try, you can follow this link to create your...

12 lessons from my 12 years running a business

I’ve recently stepped down from my role running a UX consultancy for 12 years. I started the business with a co-founder where we sold all our assets, including our cars, cleared our debts and started from our bedrooms. We grew our company into a highly credible consultancy working in long...

Does personalisation enhance user experience?

weather personalisation

Ah, personalisation, a mainstay of most digital project briefs. Ubiquitous in the agency world and almost as misunderstood as UX itself. Ask anyone working in a digital agency what it is, and you’ll likely get a nod of recognition but the difficulty in pinning it down. All they know is the client...

It’s not UX unless you involve users

Photo by Martin Adams on Unsplash There are far too many people with UX in their job titles who have never seen live user research before, let alone having taken the time to actually speak to users.  But without an understanding of what users actually want and need, how can you deliver it? If...