Human-Centred Design

I can help you plan a customer experience strategy that gets your board excited and delivers outstanding business results. Whether you call it customer experience, user experience, or service design, it’s all about the experiences humans have when they interact with your business. If you need support with any of the aspects listed below, get in touch for a chat.

I typically help with a range of the following issues:

  • Design an impactful customer experience strategy
  • Tackle low user adoption or customer engagement
  • Plan a stakeholder engagement strategy
  • Designing internal workshops to define customer needs
  • Plan customer research to gain invaluable insight
  • Identifying the right kind experience data to gather
  • Combine Experience (X) data with Operational (O) data
  • Map service blueprints of frontstage and backstage actions
  • Planning customer journey mapping workshops
  • Customer acquisition and retention strategy
  • Setting up and hiring a human-centred design, CX, or UX team
  • Designing an operational strategy to ensure your team delivers profitable impact

I’m an experienced Human-Centred Design leader with 20 years of experience. If you need support, get in touch and let’s see if we can work together.

I operate a flexible working partnership with my clients. I’m happy to get hands-on and work in-house, or remotely in more of a support role.